Chatbots that say “I’m sorry, I don’t understand that” fail in today’s consumer-brand interactions - here’s why! At MarTech San Francisco 2017, Nick Pandolfi of Google’s Global Product Partnerships claimed that language is the new user interface. But chatbots are …..
source https://www.smartinsights.com/customer-relationship-management/e-crm-strategy/conversational-design-futire-forging-great-customer-relationships/
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