Thursday 17 May 2018

Why customer experience journey mapping needs ‘big data’ to succeed

CXJM is essential to help you lay down your plan of attack and start realizing the opportunities for delivering against customer experience objectives It's no secret that most marketers are on the same trajectory and curve when it comes to …..

The post Why customer experience journey mapping needs ‘big data’ to succeed appeared first on Smart Insights.



source https://www.smartinsights.com/customer-engagement/customer-engagement-strategy/customer-experience-journey-mapping-big-data-succeed/

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