Thursday 27 September 2018

Customers use chatbots for customer service, not sales

Chart of the Day: Public are largely unfamiliar with purchasing through chatbots Chatbots are a viable option for companies who want to be ever-accessible to their customers. Able to help with common problems such as late deliveries or changing profile …..

The post Customers use chatbots for customer service, not sales appeared first on Smart Insights.



source https://www.smartinsights.com/online-brand-strategy/multichannel-strategies/customers-use-chatbots-for-customer-service-not-sales/

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